Author: ISOCARP Institute

SCIS Citizen Engagement Solution Booklet

“Cities around the world are looking for ways to address the true needs of their citizens, with a deep level of engagement and co-agency. At the same time, citizens themselves are eager to have more impact on their living environment. Citizen engagement, a way of actively involving citizens in the city’s decision making processes, can help to address these needs. Citizen engagement exists in many different forms, ranging from merely influencing and informing people, to real participation and actual decision making. The set-up of such an engagement process could be initiated by the city or its citizens, and in its most thorough form is organised by collective effort.”

 

 


Year: 2020

Editor: Jelle Jaubin

Co-authors: Dirk Ahlers – NTNU, David Crombie – HKU, Savis Gohari Krangsås – NTNU, Roel Massink – City of Utrecht, Eda Ozdek – White Research, Leen Peeters – Th!nk E, Willem-Jan Renger – HKU, Maria Sangiuliano – Smart Venice, Agata Smok – Th!nk E, Annemie Wyckmans – NTNU,
Han Vandevyvere – VITO, John Zib – CitizenCity, Urban Screen Productions

Workshop: Data Driven Energy Services. How to Engage Consumers?

On 21 of January 2020, our partners, IOTA, presented their solutions and references +CityxChange in the workshop organised by the European Commission, namely DG CNECT and DG ENER,  on Data Driven Energy Services – how to engage consumers. The aim of the workshop was to explore what is happening at household level in the field of energy services. More specifically, the workshop aimed at showcasing the experiences of H2020 projects and their approach to the GDPR requirements; understanding how to engage consumers in the new energy solutions, hearing the views of the Energy Communities on the possibilities opened by the Clean Energy Package, and the role played by IT companies compared to the energy companies in providing these services. 

With 120 people attending and a fully booked room, the event gathered an audience consisting of representatives of DSOs, Energy communities, consumers associations, EU funded projects trialling consumers engagement in energy services as well as commercial platforms providing digitalised energy services. In three sessions, experiences gained by these actors were discussed, identifying challenges and opportunities concerning consumers’ engagement in data driven energy services.
The workshop confirmed important trends such as digitalisation changing the way energy market players are interacting with consumers. In this context, novel business models should be developed to engage customers in the wide energy market promoting a consumer-oriented framework that provide monetary rewards (without excluding non-monetary such as green behavior) for value provided to the system, and help build an online community of like-minded actors in order to increase the use of renewable resources in the energy mix.

Despite all the efforts, it was recognised that for the time being we are not managing to engage consumers in a big enough scale and beyond the initial phase of interest. What was common to those who have succeeded at engaging consumers (be it R&I projects or commercially viable start-ups) was the fact of thinking, from the beginning, what does the consumer want. In this context, should we reformulate the question “which kind of data do we need?” to “which kind of data can we collect according to the GDPR”? In the context of the energy transition, the new role of a DSO as a system integrator was emphasized. In addition, a second level of the energy transition was strongly highlighted: the construction of a data layer or framework covering the handling, processing and governance of all energy-related data.Participants requested future programmes of the European Commission to support data platforms and recognized the need to support a cross-sector approach, especially mobility, energy and urban environments to reach the Green Deal objectives.

The European Commission has taken note of these messages. They will be considered as input in the preparation of the coming Horizon Europe calls, and they will feed in relevant policy discussions on both Green Deal and Europe Fit for the Digital Age.
Finally, linked to this workshop and within the series of Open Energy Marketplaces and services events that took place during the last year and a half AIOTI, ENTSO-E and EIT InnoEnergy are preparing a POV that addresses topics raised and discussed during the workshops such as the following:

  • What are the gaps, scale-up needs and the state of the play of the enabling technologies
  • What is an open energy market place and how regulation could support the development of such a concept into reality?

 

Download the report for a detailed account of the event. 

Download the presentation from IOTA to learn more on their solutions and +CityxChange. 

D9.7: Report on Intra-Project Collaboration including Study Visits and Peer-to-Peer Workshops 3

The deliverable 9.7, Report on Intra-Project Collaboration including Study Visits and Peer-to-Peer Workshops 3, was submitted by NTNU in May 2020. Following, the executive summary of the deliverable:

This report (Deliverable 9.7) provides an overview of the study visits, peer-to-peer workshops, and other intra-project learning activities performed by the Lighthouse and Follower Cities in +CityxChange, between 1 November 2019 and 30 April 2020 (i.e., Months 13-18 of the +CityxChange project).

These activities form part of Work Package 9 “Inter-Project Collaboration and Clustering”, Task 9.1 “Intra-Project Lighthouse and Follower City Cooperation”. They are designed to address the needs of the participating cities and solution providers in an effective manner, to better align goals and priorities, to promote cross-cultural communication, understanding and collaboration between the partners, and to speed up the learning process and iteration of results across the entire value chain.

As support to deliver better study visits and peer-to-peer workshops, the deliverable also describes ex-ante/ex-post evaluation of cross-cutting issues within clean energy, open innovation, gender, socio-economic science and humanities to increase impact and deliver practical recommendations to partners and beyond.

This report (Deliverable 9.7) is complemented by Deliverable 9.8: “Report on Attendance at Events Held By Other SCC01 Coordinators”.

Struggling with the lockdown? A hashtag can help

With the outbreak of Coronavirus cities have to face a completely new situation. Even the simplest daily tasks have to be rethought to ensure social distancing and support to persons in need. To embrace this challenge, cities are developing and implementing new ideas which will make them more resilient, stronger and smarter and so improve everyone’s wellbeing.

But how can the brightest ideas from EU cities be collected and made easily available to citizens? The answer is #SmartCitiesHelp, the dedicated social media campaign launched by the cluster of the 17 H2020 European Smart Cities projects.

Solidarity actions, online museums and concerts, hubs to connect citizens, digital contests, new city transportation strategies, apps, data collection platforms and much more will be shared.

Follow #SmartCitiesHelp on Twitter and LinkedIn to discover how European Smart Cities are reacting to COVID-19 to help you face these challenging times!

 

Join our challenge! #CityFromMyWindow

We invite citizens to be part of our challenge. Take a picture – or many if you want – of your city from the windows of your own house and share it on social media together with by the hashtag #CityFromMyWindow

We are all ‘Bored in a house, in a house bored’, so lets try to entertain ourselves. EU Smart Cities projects have started the campaign #CityFromMyWindow. Only together we can make it fun!

The purpose of this challenge is to make us feel a little bit closer despite social distancing and to show cities from a different perspective. Here is what you have to do:

  1. Go to your window
  2. Take a picture
  3. Post it with the hashtag #CityFromMyWindow

This initiative has been launched in cooperation with the cluster of H2020 Smart Cities projects.
Spread the word and take care!

D3.3: Framework for Innovation Playgrounds

The deliverable 3.3, Framework for Innovation Playgrounds, was submitted by Space Engagers (SE) in March 2020. Following, the executive summary of the deliverable:

“This Report provides a spatial and socio-economic “Framework for Innovation Playgrounds”, including an overview and practical guidance on putting an Innovation Playground in place. An Innovation Playground, as defined in +CityxChange, is a designated area of a city where different physical and virtual places and activities relating to innovation are brought together into a coherent whole to facilitate collaboration, empower citizens, and find new ways of addressing challenges that matter to people. The Framework is made up of three parts: a ​System​, a ​Journey,​ and a ​Localised Innovation Playground​.

The ​System​ is made up of four interrelated elements:

  • Places: the virtual or physical locations where new ideas, for example, related to energy transition, emerge and evolve.
  • Activities: active processes such as events, meetings, mapping, etc. that are connected to​ ​energy transition and innovation in the city.
  • Data: existing or new data relevant to the energy transition​ ​that provides an evidence base for innovation.
  • Enabling Mechanisms: mechanisms that enable stakeholders to put an InnovationPlayground in place.

The Innovation Playground is structured by a coherent Journey​ in four stages:

  • Observation: Gathering data and knowledge at the hyperlocal level to help us all understand the lived experience of citizens.
  • Sense-making: Interpreting, analysing and synthesising available information.
  • Co-design: where experts and others come together to solve shared problems.
  • Prototyping: developing a mock-up of innovation in the online or offline ‘places’ of the Innovation Playground.

The purpose of a L​ocalised Innovation Playground​ is therefore to:

  • Bring different virtual and physical places and activities related to innovation into a coherent structure.
  • Facilitate collaboration.
  • Empower citizens to actively participate in processes of change.
  • Find new​ ​ways of addressing challenges that matter to people.

The desired outcomes of an Innovation Playground are:

  • Engagement of a broad cross-section of citizens and society in innovation.
  • Empowerment of citizens and other stakeholders to feel able to influence their place and change things.
  • Progression towards UN Sustainable Development Goals (United Nations, 2019) and becoming a positive energy city.
  • Outputs of an Innovation Playground will include new ways of doing things; new partnerships, places, tools and activities. The key stakeholders who will use an Innovation Playground include building owners and occupants, citizens / communities, civil society organisations (CSOs), local government, universities / research groups, entrepreneurs and other innovators.“

Webinar on 27 May: Citizen participation playbook

+CityxChange Citizen Participation Playbook helps local authorities to enable local communities on how they could become a Positive Energy Block (PEB) and lead the transformation towards Positive Energy Districts (PEDs) and Cities. Meaningful citizen engagement is a challenge in any city-making process led by public institutions, and a key element for the success of +CityxChange. For this reason, +CityxChange Framework for Bold City Vision identifies citizen engagement as one of six main interlinked processes in which +CityxChange Citizen Participation Playbook provides new forms of deliberation and localization of the democratic process. +CityxChange Citizen Participation Playbook is not a mere catalog of physical and online participatory tools, but a detailed roadmap of four distinctive citizen participatory processes to co-design Positive Energy Blocks and Districts including phases, steps, stakeholders, outcomes together with a set of seven physical tools and seven online tools. This provides an integrated and synchronized approach to citizen participation capable of adapting to the notable diversity of the LHCs and FCs participating in +CityxChange. The four processes are:
  • Process 1: Co-design of urban interventions. A co-creating process in which municipalities together with citizens, researchers, professionals and private stakeholders can plan and design physical interventions in cities.
  • Process 2: Collaborative Legislation. Collaborative process in which all stakeholders can actively participate in preparing municipal legislation and action plans.
  • Process 3: Participatory budgeting. A citizen participatory process in which the local community decides how to allocate part of a municipal budget.
  • Process 4: Citizens Proposals. Enables direct and bottom-up citizen participation in which any individual and/or organization can submit an initiative to municipalities.
+CityxChange Citizen Participation Playbook is supported by six best practices for effective citizen participation distilled after an analysis of other smart city projects, European Commission Initiatives and other organizations. These best practices are: (1) Define the community, (2) Clear purpose and front-loading, (3) Continuous engagement: capacity building and feedback, (4) open process, open-source and open data, (5) Co-design, co-create and co-produce, and (6) Privacy by design. The processes within the Playbook integrate seven physical tools: (1) Narrative tours, (2) Co-design workshops, (3) Focus working groups, (4) Public Engagement Events, (5) Go and find citizens, (6) Mapping sessions and (7) Gamification. Each tool has different target groups, methodologies and requires different levels of participation from citizens. The Playbook includes implementation guidelines and references to practical examples for each tool. The above physical tools are used in conjunction with seven online tools: (1) Collaborative Text, (2) Online Debate, (3) Online Mapping, (4) Online Voting, (5) Accountability, (6) Online Proposals and (7) Participatory Budgeting. The description of each of these tools includes a list of recommended software applications distilled from the analysis of more than 35 applications. The Playbook has been developed by analysing previous experiences on citizen participation shared by smart city projects, EU initiatives and other European organizations (NGOs, municipalities and experts), and combining insights of the Lighthouse Cities and Follower Cities on citizen participation. This work allowed comparative analysis on citizen participation between all the different municipalities and formed a solid foundation for the development of this Playbook.

+CityxChange Citizen Participation Playbook is part of the +CityxChange portfolio of community co-creation measures defined by +CityxChange Framework for Bold City Vision Guidelines, and Incentive Schemes created to promote the development of PEBs and PEDs.  Download the report here. 

The Citizen Participation Playbook will be presented in a webinar by Colaborativa.eu on Wednesday, 27 May 2020, 10:00-10:45 AM (CEST).  Meaningful citizen engagement is a challenge in any city-making process led by public institutions. This Playbook is not a mere compilation of physical and online citizen participatory tools, but a detailed roadmap of four distinctive citizen participatory processes including phases, steps, stakeholders and outcomes. The webinar will present +Cityxchange’s Citizen Participation Playbook, how to use it in your own citizen engagement activities and how to apply it within the +CityxChange project.

Click the below button to register for the webinar. After registering, you will receive a confirmation email containing information about joining the webinar.

 

D2.4: Report on bankability of the demonstrated innovations

The deliverable 2.4, Report on bankability of the demonstrated innovations, was submitted by Officinae Verdi Group Spa (OV) and Research to Market Solutions (R2M) in December 2019. Following, the executive summary of the deliverable:

“This report details new business and investment models and concepts to create and operate Distributed Positive Energy Blocks (PEBs), with the objective of optimising the bankability of the required investments; it is connected to Task 2.7 “Optimize the bankability of the demonstrated innovations”. The content of this report represents the foundation for the further development and implementation of business and investment models, in the Lighthouse cities Limerick (WP4) and Trondheim (WP5) initially and in follower cities afterwards (WP6). The models conceptualised and developed in this work are also the starting point for business-related “Scaling-up, Replication and Exploitation” of the +CityxChange solutions (WP8).

The Deliverable starts with the “classical” description of the Bankability and its translation within the project framework.
Bankability of a (sub-)project is assessed as:

● the project is acceptable to or at a bank;
● the project is guaranteed to bring profit;
● the project future cash flows are acceptable to potential public and private lenders;
● the project assessment shows high probability of being successful after implementation and during its operational life-cycle.


Bankability concepts are then translated in the framework of the PEB establishment and of the operation of Local Energy Markets, assessed from the perspective of different stakeholders involved. Bankability optimisation strategies and procedures are investigated and proposed in terms of:
● investment de-risking, ​to reduce to a minimum the risk associated with investments required to establish and operate a PEB market;
● stakeholders acceptance and involvement, to m​ aximise acceptance of the proposed solutions and foster ownership of the innovations through engagement and co-design.


The conventional value chain of classic energy markets is reviewed in light of new opportunities, stakeholders, collaborations and technologies, leading to the definition of an innovative value chain for the DPEB implementation and the LEM operation, encompassing Engagement, Implementation, Operation, Delivery and Pricing.


Through support from and interaction with cities and industry partners delivering the innovations, the planned implementation of the proposed business models is investigated and reported. Starting from these exercises, cities-specific investment tasks T4.11 and T5.11 will move towards the optimisation of business practices and consequent optimisation of value creation and capturing. Effectiveness of business model is critical in order to make +CityxChange model profitable and attractive to public and private investors at international, national or local level, as identified in the mapping exercise carried out and reported in detail in the following of the report.


In particular the proposed “integrated investment model”, described in section 5 of this report and reported in the following figure, is expected to support +CityxChange in getting access to the necessary funding and financing sources, being them private capital or public funds; customised financing mix and bespoke investment models can be extrapolated from the integrated model, thus designing sub-models the meet the peculiarities of the different sub-projects as well as national and local scenarios. In each city involved in the project, local and global stakeholders together with new potential players in the local market are expected to share investments and financial risks, in a common effort towards the energy transition to a low-carbon future, considering sustainability aspects and their adaptation to different socio-economic contexts.

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The model points to support market players in developing and adopting financial solutions to invest in energy infrastructure facilities and services. Public Authorities drive development policies by planning and sharing investments thus increasing social responsibility in all involved stakeholders. The role of the Community is to support and facilitate investments in PEB by the integration of innovative technologies and financial solutions. Main stakeholders that form “the Energy Community” in our integrated business model are: policymakers and public authorities; energy projects executing companies & ESCOs; private investors (real estate companies, banks, insurance institutes); citizens in both individual and associated forms.

The report ends with a Guidelines chapter which identifies seven milestones towards business and investments models implementation, throughout the process of setting up a PEB in lighthouse and follower cities and beyond.”

D3.2: Delivery of the citizen participation playbook

The deliverable 3.2, Delivery of the citizen participation playbook, was submitted by Colaborativa.eu in February 2020. Following, the executive summary of the deliverable:

“The Citizen Participation Playbook helps local authorities to enable local communities on how they could become a Positive Energy Block (PEB) and lead the transformation towards Positive Energy Districts (PEDs) and Cities.

Meaningful citizen engagement is a challenge in any city-making process led by public institutions, and a key element for the success of the +CityxChange CommunityxChange. For this reason, the +CityxChange Bold City Vision (BCV) identifies citizen engagement as one of the six main processes within the framework. The +CityxChange Citizen Participation Playbook is part of two key sub-processes within the BCV Framework involving new forms of deliberation and localization of the democratic process.

The Citizen Participation Playbook is not a mere catalogue of physical and online participatory tools, but a detailed roadmap of four distinctive citizen participatory processes to co-design PEBs and PED including phases, steps, stakeholders, outcomes and a catalogue of physical tools and a set of online tools:

  • Process 1: Co-design of urban interventions. A co-creating process in which municipalities together with citizens, researchers, professionals and private stakeholders can plan and design physical interventions in cities.
  • Process 2: Collaborative Legislation. Collaborative process in which all stakeholders can actively participate in preparing municipal legislation and action plans.
  • Process 3: Participatory budgeting. A citizen participatory process in which the local community decides how to allocate part of a municipal budget.
  • Process 4: Citizens Proposals. Enables direct and bottom-up citizen participation in which any individual and/or organization can submit an initiative to municipalities.

The Citizen Participation Playbook is supported by six best practices for effective citizen participation distilled after an analysis of other smart city projects, European Commission Initiatives and other organizations. These best practices are: (1) Define the community, (2) Clear purpose and front-loading, (3) Continuous engagement: capacity building and feedback, (4) open process, open-source and open data, (5) Co-design, co-create and co-produce, and (6) Privacy by design.

The catalogue of physical tools together with the set of online tools (+CityxChange Participatory platform) provides an integrated and synchronized approach to citizen participation capable of adapting to the notable diversity of the LHCs and FCs participating in +CityxChange.

The Catalog of Physical Tools consists of seven tools: (1) Narrative tools, (2) Co-design workshops, (3) Focus working groups, (4) Public Engagement Events, (5) Go and find citizens, (6) Mapping sessions and (7) Gamification. Each tool has different target groups, methodologies and requires different levels of participation from citizens. The description includes implementation guidelines and references to practical examples.

The +CityxChange Participatory platform consists of seven online tools: (1) Collaborative Text, (2) Online Debate, (3) Online Mapping, (4) Online Voting, (5) Accountability, (6) Online Proposals and (7) Participatory Budgeting. The description of each of these tools includes a list of recommended software applications distilled from the analysis of more than 35 applications.

The Playbook has been developed by firstly analysing previous experiences on citizen participation shared by smart city projects, EU initiatives and other European organizations (NGOs, municipalities and experts), and then combining insights of LHCs and FCs on citizen participation through collaborative sessions, questionnaires and interviews. This work allowed comparative analysis on citizen participation between all the different municipalities and formed a solid foundation for the development of this Playbook.

D3.2 +CityxChange Citizen Participation Playbook is part of the +CityxChange portfolio of community co-creation measures defined by +CityxChange Framework for Bold City Vision Guidelines, and Incentive Schemes developed in WP3 to promote the development of PEBs and PEDs: D3.3 Framework for an Innovation Playgrounds; D3.4 Framework for DPEB learning and education; D3.5 Framework for a Positive Energy Champion Network and D3.6 Framework for DPEB Innovation labs Framework.”

+CityxChange at WUF2020

From 8 to 13 February, the Tenth Session of the World Urban Forum (WUF) took place in Abu Dhabi, United Arab Emirates. The WUF was established in 2001 by the United Nations to address one of the most pressing issues facing the world today: rapid urbanisation and its impact on communities, cities, economies, climate change and policies. Convened by UN-Habitat, the Forum is a high level, open and inclusive platform for addressing the challenges of sustainable urbanisation.

Three partners of +CityxChange, NTNU, Trondheim Kommune, and ISOCARP Institute, actively participated at the event by co-hosting events, speaking at various sessions and also presenting our projects at the joint booth from ISOCARP Institute and the Norwegian University of Science and Technology (NTNU) as well as during two sessions at the stand.

On Sunday, 9 February 2020, Annemie Wyckmans (NTNU) shared the work of +CityxChange, in particular in the mobility sector, during a session on Mobility for carbon-friendly Cities, together with speakers from Brussels, London, and Cambodia. The session was focusing on the current development and challenges of mobility, how to steer in the director of less motorised traffic, as well as the integration of e-mobility for a more carbon-friendly mobility sector. On Tuesday, 11 February 2020, Annemie Wyckmans (NTNU) presented the overall project during a session highlighting the projects and activities of ISOCARP Institute. This session highlighted the strong core of +CityxChange which focuses on collaboration, the development of learning frameworks and networks, and the enabling of meaningful exchange of knowledge, experiences and learning inside the project as well as with other projects.